Customer Service

Customer Service

Warranty Policy

AQUAS products are warranted to be free from manufacturing defects in materials and workmanship starting from the date of delivery.
The actual warranty period of the products depends on countries, please check your local distributors.

Products Warranty Period
ECO Wireless Logger and Controller 1 Year
ROD Wireless Flooding Meter 1 Year
ONE Wireless Logger 1 Year
FLO Wireless Open Channel Flow Meter 1 Year
ARK Water Quality Monitoring Buoy 1 Year
HMI Multiparameter Water Quality Controller 1 Year
AWS Auto Water Sampler 1 Year
PRV Wireless PRV Controller 1 Year
PAD Handheld Meter 1 Year
MAX Multiparameter Water Quality Monitoring Sonde 1 Year
H2O Water Quality Spectrometer 1 Year
ART Multiparameter Water Quality Analyzer 1 Year
Analytical Instruments 1 Year

Note: There is no warranty for the sensors, batteries, accessories and other non-listed.

Product warranties remain valid provided the product was properly installed and used. Defects, malfunctions, or failures of the warranted product cause by damage resulting from floods, fire, etc… environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, are not warranted. A product will not be warranted in the following situation:

The product has been found to be defective after the warranty period has expired

The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by AQUAS at its sole and unfettered discretion.

The warranty for customized and ODM products is defined by contract, and is excluded from this policy.

The product is an accessory not carrying the AQUAS brand name. In this case, warranties are limited to the warranty provided by the original manufacture of the accessory. Examples of such products and accessories are power adaptors and cables.

The product has been updated, reworked, or improperly tested by the customer, or by a third party at the request of the customer

The product is damaged beyond repair due to natural disasters, such as by lightning, flood, earthquake, etc.

The product in question is either software, or an expandable item, such as a fuse, battery, etc.

This warranty is limited to the repair and/or replacement, at AQUAS’s sole discretion, of the defective product during its warranty period. AQUAS will replace any product found to be defective within the first three months of purchase provided said product was properly installed used. The customer must obtain a Return Merchandise Authorization(RMA) number prior to returning the defective product to AQUAS for service.

The customer agrees to insure the product or assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or equivalent. Customers may either seek assistance from the original dealer, or from the AQUAS service office. Repaired or replaced products are warranted for ninety(90) days from the date of repair or replacement, or for the remainder of the original product’s warranty period, whichever is longer.

Limitation of Liability

The provisions of the warranty are in lieu of any other warranty, whether expressed or implied, written or oral. AQUAS’s liability arising out of the manufacture, sale, or supplying of the product and its use whether based on warranty, contract, negligence, product liability, or otherwise, shall not exceed the original coast of the product. In no event shall AQUAS be liable for unintended or consequential damages, including, but no limited to, a loss of profits or use damages arising out of the manufacture, sale, or supplying of the product.